Privacy Policy

D³ Printing (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, disclose, and protect information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), and other applicable South African data protection laws.

By accessing or using our website, submitting a quote request, or engaging our services, you consent to the collection and processing of your personal information as described in this policy.

We collect and process only the personal information necessary to provide and improve our services. This may include:

• Contact details: name, email address, phone number, and any information you submit through contact or quote forms.
• Order information: 3D model filenames, descriptions, material and finish preferences, delivery details, and any relevant project notes.
• Payment details: limited billing information necessary for processing payments (we do not store or retain complete card details).
• Website and analytics data: anonymised or aggregated data such as page visits, time on site, and browser type collected via analytics tools (e.g., Google Analytics).
• Communications: records of correspondence via email, social media, or other messaging channels.

Forms hosted on third-party services (e.g., Tally): Information submitted through external forms is initially collected by that service provider and governed by their privacy policy. Once shared with us, it is processed in accordance with this Privacy Policy.

1. To communicate with you, respond to inquiries, and provide quotations or estimates.
2. To process, manufacture, and deliver 3D printing orders and related services.
3. To issue invoices, process payments, and maintain accounting and tax records.
4. To maintain client records and comply with legal, contractual, or regulatory obligations.
5. To improve our website performance, user experience, and service offerings.
6. To send essential service updates or notices related to orders, accounts, or policy changes.
7. To prevent fraud, resolve disputes, and enforce our Terms & Conditions.

We process your personal information on one or more of the following lawful grounds:

• Your consent (e.g., when you submit a quote or contact form).
• Performance of a contract or to take steps at your request before entering one.
• Legal obligations under tax or accounting laws.
• Our legitimate interests in operating and improving our business and website, provided these do not override your rights.

We implement appropriate technical and organisational measures to safeguard your personal information against loss, unauthorised access, alteration, disclosure, or destruction. Access is limited to authorised personnel who require such access for legitimate business purposes. All data is stored in secure, password-protected systems or encrypted cloud environments.

While we take reasonable care to maintain a high level of security, no electronic system is completely foolproof. We therefore cannot guarantee absolute security, but we continually assess and improve our practices to ensure ongoing compliance and protection.

We do not sell, lease, or trade your personal information. We may disclose your data only as necessary to:

• Trusted third-party service providers who assist us in operating our business (e.g., payment processors, couriers, analytics providers, or cloud hosting services).
• Professional advisers, legal representatives, or auditors, where required for compliance or legitimate business reasons.
• Regulatory, governmental, or law enforcement authorities when required by law or valid legal process.

All third parties are bound by confidentiality and data-processing agreements requiring them to handle your information in accordance with POPIA and other applicable laws.

Some of our third-party service providers (such as analytics or form hosting tools) may store or process data outside South Africa. Where this occurs, we ensure that such transfers comply with POPIA and that equivalent protection standards are applied to your information.

Our website may use cookies and similar tracking technologies to improve functionality, performance, and analytics. Cookies do not typically identify you personally but help us understand site usage and enhance your experience. You may adjust your browser settings to refuse or delete cookies; however, this may affect certain features of the website.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction, update, or deletion of your information.
• Withdraw consent to processing (where processing is based on consent).
• Object to processing for legitimate reasons, subject to legal or contractual obligations.
• Lodge a complaint with the Information Regulator (South Africa) at complaints.IR@justice.gov.za.

To exercise these rights, contact us at support@d3printing.co.za.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, contractual obligation, or legitimate business need. When no longer required, data is securely deleted, anonymised, or archived in compliance with POPIA.

Our website may include links to external websites or embedded third-party forms (e.g., Tally). We are not responsible for the content, security, or privacy practices of these providers. When submitting information through such forms, that provider’s privacy policy will apply to your data on that platform. We encourage you to review any third-party privacy statements before providing personal information.

By contacting us electronically or providing your details through our website, you consent to receiving communications from us electronically, including responses, quotes, invoices, and updates. You may opt out of non-essential communications at any time by notifying us in writing.

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data processing practices. The latest version will always be published on this page, with the effective date shown above. Continued use of our website or services after any such update constitutes acceptance of the revised policy.

For questions, requests, or concerns about this Privacy Policy or our data-handling practices, please contact:

D³ Printing
Pretoria, South Africa
Email: support@d3printing.co.za
Information Officer: Darren Hill