Terms & Conditions

D³ Printing (“we”, “us”, or “our”) provides additive manufacturing, design preparation, and finishing services based on client-supplied or collaboratively developed 3D-model files. All services are carried out in accordance with the specifications, materials, and parameters agreed upon before production commences. These Terms govern all quotations, orders, and transactions between D³ Printing and the client (“you”).

1. All quotations are valid for 7 (seven) calendar days from the date of issue and remain subject to material availability at the time of acceptance.
2. All prices are quoted in South African Rand (ZAR) and exclude delivery or courier costs unless expressly stated otherwise.
3. Any modification to model geometry, material type, surface finish, or build orientation after quotation approval may result in revised pricing and/or turnaround times.
4. Production will only commence once written confirmation and proof of payment (deposit or full amount, as applicable) have been received.
5. Labour is charged in 15-minute increments, with a minimum charge of 15 minutes per order.
6. Pricing is subject to adjustment in the event of typographical or calculation errors or significant fluctuations in material or supplier costs.

Business Clients (B2B)

1. A non-refundable 30% deposit based on the material acquisition cost is required to confirm all business orders.
2. The deposit becomes non-refundable immediately upon purchase or allocation of material for the order.
3. The remaining balance is payable within 7 (seven) days of the invoice date, unless otherwise agreed in writing.
4. Late payments attract interest at 5% per 30-day period, calculated on the outstanding balance.
5. D³ Printing reserves the right to withhold production, delivery, or release of completed goods until all outstanding balances are settled in full.

Individual Clients (B2C)

6. Full upfront payment is required prior to production, unless expressly agreed otherwise in writing.
7. No order will enter production until proof of payment has cleared in our account.

Refunds & Cancellations

8. Orders are non-refundable once material has been purchased or production has commenced.
9. Material deposits are non-refundable once the associated materials have been procured for the specific job.
10. Payment of a deposit constitutes a binding agreement to proceed with the order under these Terms & Conditions.
11. If an order is cancelled before production begins, D³ Printing may retain part of the deposit to cover administrative, setup, and scheduling costs.
12. Refunds, where applicable, will be processed within 10 working days of written confirmation by both parties.

1. Lead times are estimates only and may vary based on print queue, machine availability, and material stock levels.
2. Delivery or collection dates are not guaranteed and are subject to circumstances beyond our control (see Clause 10: Force Majeure).
3. Clients will be notified when orders are ready for collection or dispatch.
4. Items not collected within 30 (thirty) calendar days of completion may be recycled, repurposed, or discarded at our discretion, unless prior written arrangements are made.
5. Risk in the goods transfers to the client upon collection or dispatch from our premises.

1. Due to the inherent characteristics of additive manufacturing, minor surface imperfections, layer lines, or colour variations may occur and are not regarded as defects.
2. Unless otherwise specified and agreed in writing, dimensional accuracy is within ±0.2 mm or ±1% of feature size, whichever is greater.
3. All prints are supplied “as-is.” D³ Printing provides no guarantee or implied warranty regarding the mechanical strength, durability, or functional suitability of any part unless specifically validated and confirmed in writing.
4. It is the client’s responsibility to assess whether printed parts are suitable for their intended use, particularly in load-bearing, safety-critical, or high-temperature applications.

1. Clients must provide print-ready CAD or STL files that conform to accepted manufacturability standards, or expressly authorise D³ Printing to repair, modify, or optimise the design at the prevailing design-service rate.
2. By submitting a file, the client warrants that they hold all necessary rights and permissions for its use and that it does not infringe upon any intellectual property or third-party rights.
3. D³ Printing accepts no liability for print defects, inaccuracies, or performance issues arising from flawed, incomplete, or non-optimised client files.

1. All client-supplied designs, models, and files remain the intellectual property of the client.
2. D³ Printing shall not reproduce, distribute, or sell client designs without written consent from the client.
3. Clients grant D³ Printing a limited, non-exclusive licence to use supplied files solely for the purpose of performing the requested service.
4. D³ Printing may photograph and use images of completed, non-confidential prints for marketing, portfolio, or social media purposes unless the client opts out in writing prior to production.
5. All design work, modifications, or CAD corrections created by D³ Printing remain its intellectual property until full payment is received, at which point ownership transfers to the client unless otherwise agreed in writing.

1. All goods and services are provided “as-is,” without any express or implied warranties, including but not limited to fitness for a particular purpose, merchantability, or non-infringement.
2. D³ Printing’s liability for defective prints is limited, at its sole discretion, to one of the following remedies:
   • (a) reprinting the affected part at no additional cost, or
   • (b) refunding the cost of the defective item (excluding delivery and material costs).
3. D³ Printing shall not be liable for any indirect, consequential, incidental, or punitive damages, including (without limitation) loss of profit, production downtime, or reputational harm arising out of or in connection with any order.
4. The maximum aggregate liability of D³ Printing under any contract shall not exceed the total invoiced value of the specific order concerned.

D³ Printing shall not be held liable for any delay, failure, or non-performance arising from circumstances beyond its reasonable control, including (but not limited to) acts of God, power outages, equipment breakdowns, supply chain disruptions, labour disputes, load-shedding, natural disasters, or governmental restrictions. In such cases, delivery timelines may be reasonably extended without penalty.

Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved, the matter shall be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), conducted in Pretoria in English.

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa. The parties consent to the jurisdiction of the Magistrates’ Court of South Africa, Gauteng Division, for any proceedings arising from these Terms.

Payment of any invoice or deposit, or acceptance of goods or services, constitutes full acknowledgment and acceptance of these Terms & Conditions. No deviation or amendment shall be valid unless confirmed in writing and signed by both parties.